We have taken the fear factor out
of buying Gemstone. For all Certified
Gemstones & Jewelry, included with
your purchase is a Third Party Gemological
Laboratory Report, not only guaranteeing
its quality and value, but also
providing you with the ultimate
peace of mind and confidence that
you are dealing with a reputable
manufacturer.
We give guarantee and try our maximum to give you 100% as described & pictured
in our listings, even for non-certified
items. And most of our items are
certified by reputed Gem Labs such
as GIA / GRS / AIGS / IGL / GCI,
which have the highest standards
in certification. The certifying
lab's name too shall be mentioned
in the listing for your easy reference.
Each certified item is accompanied
by a Certificate of Authenticity
FREE OF CHARGE, which will contain
a detailed grading report, and can
be verified on the lab's website.
Every certificate includes detailed
information about the 4 important
characteristics of your Gemstone
(the 4 C's): cut, color, clarity
and carat weight and a picture of
the item.
By combining the Lab Certificate
and our Money Back Guarantee, you
can be rest assured of getting the
quality you paid for!
For us customer satisfaction always
comes first: Check out what our
customers say in our feedback ratings!
However, if for any reason you feel
unhappy with our products or service,
please see our easy Return Policy
below and email us at the email
ID will get from eBay.
We resolve 100% of all disputes,
responding to all questions and
inquiries within 2 working days,
and guarantee that both parties
will part ways happy and satisfied.
We urge you to contact us before
leaving a negative/neutral comment
in our feedback form.
We do not monitor our emails for security reason, so you will not receive any response.
But we regularly monitor our eBay messages through eBay. Please contact us (send an email) via your eBay item 'contact seller' link for faster service.
We offer a 3-day combining period
to help you save on the shipping
charges. Please email us for the
combined invoice when you have completed
purchasing multiple items. Payment
must be made within 4 days of winning
the first item, that is, within
1 day after the initial 3 day combining
period.
We accept PayPal and you can
pay using your MasterCard / Visa
/ American Express / Discover /
Bank eCheck. Please send your payment
within 3 days of winning the item.
Please ensure you have a PayPal
confirmed shipping address, as we
only ship to the address provided
by them and cannot change the address
after payment.
Our payment is expected within 7 days after the end of each auction. If the payment is not received on time, your item may be re-listed or we will report to eBay as an unpaid item.
We will usually ship within 1 business days after we receive the complete payment.
If you need immediate shipping, we offer expedited shipping at extra cost.
We offer Registered Mail of US$ 6.00 (Insured and track able). Additional items US$ 1.00 Delivery within 15-30 business days for International Delivery (To Norway, Italy , Canada & France up to 8 weeks).
The buyer is full responsible for any import customs duties and taxes in his country. We do not have any control over these duties, taxes & etc,
DHL US$ 30.00 & FedEx US$ 35.00 (Insurance included up to $100). Delivery with in 3-5 business days after the shipment.
We offer Worldwide Shipping. Every
item is inspected by our expert
gemologists before leaving our offices.
Please note that some countries
will charge additional fees at local
customs.
You can combine your item(s) in one single parcel to save shipping cost starting from the date of your first win until 7 days later.
$1.00 Handling for each additional item.
Please do not make any single payments if you want to combine. Single payments paid with shipping fee will ship immediately.
Our business goal is simple: Provide
our customers with Stunning Gems
& Jewelry at Affordable Prices.
We provide a 100% Satisfaction Money-Back
Guarantee on all our items.
However, if for any reason, you
are not fully satisfied with our
product, you are free to send it
back for a replacement / refund
of your winning bid.
Please email us within 72 hours
of receiving the product to receive
a Return Merchandise Authorization
no. (RMA #). You can then ship the
item back to us within 14 days of
receipt.
We normally refund the full bid
amount, but may deduct a 15% re-stocking
fee in case of very high returns
by a single buyer.
Please inform us the reason of your dissatisfaction from your eBay item via 'contact seller' link.
For USA customers please ship it via USPS first class mail with required shipping insurance.International customer please ship via Registered Mail only.
Please note - The refund will
be issued only after we receive
the product back in re-saleable
condition with original packaging.
The refund process will take 3 - 5 business days. Shipping and insurance charges are non-refundable.
